Cancellation & Refund Policy

1. Digital Software & Optimization Credits (Routine Builder)

Our cloud-based AI Routine Builder operates on a pay-as-you-go digital credit model.

• Eligible for Refund (Unused Credits): If you purchase credits by mistake and have not yet initiated a timetable generation job, you may request a full refund within 7 calendar days of the purchase date.
• Non-Refundable (Consumed Credits): Once a timetable generation job is initiated and the system has consumed cloud computing resources to compile your schedule (delivering the .xlsx or .pdf files to your dashboard), those specific credits are considered fully utilized and are strictly non-refundable.
• System Failures: If our automated solver fails to produce a timetable due to an internal server error or algorithm failure, your account will not be charged, and your credit balance will remain intact.

2. Custom Engineering & Consulting Services

For institutions or businesses opting for our assisted engineering design, ML-accelerated STOP analysis, or custom mathematical modeling:

• Pre-Initiation Cancellation: If you cancel your order before our engineering team has commenced work or script formulation, a 100% full refund will be issued.
• In-Progress Cancellation: If you request to cancel a project after the initial modeling or consultancy work has begun, a pro-rata refund will be issued based on the percentage of the project deliverables already completed.

3. Failed Checkouts & Accidental Duplicate Charges

Occasionally, network timeouts or banking delays can result in a failed checkout screen even though your bank account was debited.

In the event of accidental duplicate charges or a debited amount without credit allocation, please contact our support team immediately.

We will verify the transaction with our payment gateway (Razorpay) and manually allocate your credits or initiate a full refund.

4. Refund Processing Timeline (Turnaround Time)